1.We have been focusing on Copier & Printer parts Since 2010. A reasonable price is for qualified products. 2.Products are clearly labeled and neutrally packed without any special requirements. 3.Once an order is confirmed, delivery will be arranged in 3~5 days. In case of loss, if any change is needed, please contact our sales ASAP. 4.Delay may happen because of changeable stock. We will try our best to deliver on time. Your understanding is also appreciated. 5.Products are double-checked before delivery, but management may happen during transportation. Please check the outlook of the cartons, and open and inspect the defective ones. Only, in that way, could damages be compensated by express companies. 6.Even QC system guarantees quality, defects may also exist. We will provide a 1:1 replacement in that case.